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In stock items will be shipped on the third business day after
the order is placed. Customer will be notified by e-mail of
any item that is out of stock at time of order, along with
estimated stock date. Due to size, all arbors, pergolas and
gates, and most deer control fences are shipped via common
carrier. Items are shipped UPS whenever possible.
Customers have 24 hours in which to cancel an order. To cancel,
e-mail us at onlinesales@waysidefence.com and include your
order number, name, billing address, and items ordered. We
will acknowledge receipt of your e-mail within 1 business
day to confirm that the order was successfully cancelled.
We will not refund shipping charges on orders that
are refused at time of delivery where a shipping expense has
been incurred by us. An additional charge for the shipping
fee back to us will also be added to our total shipping charges
and will not be refunded
If you feel that a shipment is not acceptable, call
us immediately at 1-800-847-7789. In the case of damaged merchandise,
these shipping charges will be waived, if a successful claim
can be filed against the shipper with your assistance.
You may contact us any at time by clicking
on: onlinesales@waysidefence.com.
You will receive a reply within 24
business hours.
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